Terms & Conditions of Sales

All orders should be directed to Customer Service via telephone at 360-693-1832 or 888-532-3396, fax 360-690-4473, email, Sales@procedureproducts.com, or mail. The fax line and email is open 24 hours a day, 7 days a week. Voice lines are available weekdays (excluding National Holidays) between 7:00 AM – 4:00 PM Pacific Time

Shipment Terms

Procedure Products’ manufactured goods are normally shipped UPS, pre pay and added to the invoice, FOB Vancouver, Washington, unless otherwise requested. A $4.00 fee per box shipped is added to the invoice. Payment terms for approved credit accounts are Net 30 Hold @ 45 days. All prices are subject to change without notice; however, we do notify current customers of price changes as soon as possible.

Standing Orders

We are here to service the customer’s needs. Please contact Customer Service with your requests.

Product Warranty

We warrant that Procedure Products, Inc. is registered with, and inspected by, the Federal Food and Drug Administration (FDA). We further warrant that our products are manufactured in compliance with applicable ISO Standards while employing Good Manufacturing Practices (GMP).

Returned Goods and Discrepant Order Policy

Procedure Products, Inc. (PPI) will accept the return of any standard catalog item within 60 days of the invoice date. Because of many variations within the products line, PPI reserves the right to designate standard catalog items. Accordingly, PPI cannot accept for return any special order items. PPI will assist the customer with any information that we may have on other customers using like product.

Received shipments that do not match the applicable customer Purchase Order due to the quantity or product type are to be reported within 60 days of having been received. Procedure Products will take the necessary actions to correct such orders as soon as possible once they are reported.

Returned products must be received undamaged and must not have been sterilized. All returned products must be in salable condition within 90 days of purchase. Goods not returned within 90 days are subject to rework when possible, or destruction without credit.

Requests for returned products should be made by telephone or email. Credit for a product returned without a Returned Goods Authorization (RGA) number may not be given. Requests for RGA’s must also include the catalog number, quality, PPI lot number and date of invoice. Returned products must be accompanied by the original invoice, packing slip or facsimile.

Returned sterile items are subject to a reprocessing charge of up to 20% of the original item cost. Returned non-sterile items are subject to a re-stocking charge of up to 10% of the original cost. Full credit will be given to the customer for an item returned due to a processing error by PPI. No credit will be given for an item unsuitable for restocking or without an RGA number; the item will be returned to the customer with a written explanation